Token issues can be incredibly frustrating, especially when you have a car in the bay and a customer waiting. Recently, several locksmiths have reported a specific headache: after binding their Xhorse Dolphin XP005L to the Key Tool Plus Pad, those expected free tokens are nowhere to be found.
If your account balance is showing zero after a successful bind, don't worry—you haven't lost your tokens, and there isn't an error with your account. In reality, the fix is a simple synchronization step that many users overlook.
The Problem: The "Ghost" Token Balance
After completing the binding process for your Dolphin XP005L, you check your balance and see... nothing. This leads many to believe the binding failed or that they were short-changed on their free daily tokens. However, the issue is almost always a synchronization delay between the Xhorse cloud server and your handheld device hardware.
The Official Solution: Sync to Restore
According to Xhorse engineers, the data just needs a manual "push" to reflect on the device. Follow these steps to get your tokens showing in seconds:
- Log In: Ensure you are logged into your registered Xhorse account on the Key Tool Plus.
- Go to Update: From the main home screen interface, tap the Update icon.
- Select Synchronization: Look for the Device Synchronization option and tap it.
- Refresh: Once the process finishes, exit back to your account screen. Your token balance will now display correctly.
Why Does This Happen?
Xhorse tools operate on a cloud-based ecosystem. While the binding happens instantly on the server, the hardware doesn't always "fetch" the new balance automatically. Performing a manual sync ensures the device and the server are perfectly aligned.
Knowing this simple trick can save you hours of downtime and unnecessary calls to technical support.
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