Help & FAQs

To identify the correct key fob for your vehicle:

1. Check your vehicle’s manual for important information such as the Part Number, FCC ID, and Continental Number (especially for Nissan vehicles).

2. Once you have this information, use your vehicle’s make, model, and year to search our website and find compatible key fobs. Make sure the key fob you choose matches the FCC ID and Part Number exactly.

3. You can also find the FCC ID and Part Number printed on the back of your original remote.

• If the information is not printed or if you've lost your original remote, contact your local dealership. Provide them with your VIN number, and they can give you the correct details.

4. If you're unsure which key fob is the right fit, feel free to reach out to us. Please provide the FCC ID, Part Number, and Continental Number (if applicable), and we’ll be happy to assist you.

Many key fobs are self-programmable, but the process can vary by vehicle make and model. For some vehicles, you may need a professional locksmith with specialized equipment. Please refer to your vehicle's manual or contact a local locksmith for assistance.
Please visit Program Your Remote page and choose the Make, Model and Year of your car to see the Programming Instruction.

We do not cut or program keys at our warehouse. Most keys must be cut by a local locksmith or hardware store prior to programming. We recommend contacting your local locksmith for cutting and programming services, as well as pricing information.

FCC ID & PART # are printed on the back of the Remote.
If it is not printed on your remote or if you lost your original remote, please call your Local Dealer, by giving them the VIN number of your car. They can provide you with the information.

"Available to Buy" means that the item is available for purchase. However, please note that there may be a lead time before it can be shipped. We recommend confirming the status and estimated shipping time with one of our agents for the most accurate information.

Once an order is placed, you have a 30-minute window to cancel it before it begins processing in our warehouse. After this time, cancellations are no longer guaranteed.

To request a cancellation, you must call your account representative or customer service during business hours within the 30-minute window. Email cancellation requests are not guaranteed, as your message may not be seen before the order begins processing.

If the order has already been processed by our warehouse, it may still be eligible for cancellation. In such cases, cancelled orders may be credited as store credit or refunded with a 10% cancellation fee.

Please note: All cancellations must be requested by phone.

If you have any questions, concerns, or feedback, feel free to reach out to us! You can contact us via phone, email, live chat, WhatsApp, or by submitting the contact form on our website.

We’re committed to getting back to you within 24 hours. Please note, however, that inquiries sent on Fridays will typically be responded to by the following Monday—though we may get back to you even sooner!.

We currently ship to the United States, Canada, Puerto Rico, Mexico and Japan. To enquire about shipping to a different destination, please contact us.

Yes, we do offer international shipping. Customers in select countries, such as Canada, Mexico, Japan can place orders directly through our website. For all other international destinations, please contact our sales team to place an order with the assistance of a representative.

Please note:

• For international orders (outside of countries with direct website purchasing), we currently accept payment via wire transfer only.
• Customers are responsible for all shipping costs, as well as any applicable duties, taxes, or import fees upon delivery.
• Once the shipment has left our warehouse and is in the hands of the shipping carrier, we are no longer responsible for the package.
• Return Policy: If the customer fails to make timely payment for duties, taxes, or import fees or if the shipment is returned due to customs issues or delivery failure, the customer will be held fully responsible for any associated costs or losses.

Standard shipping normally takes 3-5 Business days. Next day shipping, 2nd Day and Express Shipping option are available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Only shipping services which have the transit time in the title(Next Day, Overnight, 2-Day, etc.)are guaranteed transit times. All other transit times (Express, Standard, Economy, Ground, Priority, etc.) are estimates and are not guaranteed by the carrier or by LOCKSMITH KEYLESS. Shipping delays due to weather are not refundable as per the shipping carriers. Saturday delivery is not a guaranteed service. If Saturday delivery is selected and the shipment does not arrive on Saturday no shipping charges can be refunded.

We understand how frustrating delays can be. Please note that delivery times shown at checkout are estimates provided by the carriers and are not guaranteed unless you select a service with a guaranteed timeframe in the name, such as Next Day, Overnight, or 2-Day.

Services like Ground, Express, Priority, Standard do not come with guaranteed delivery dates and may experience delays, especially during peak seasons or due to weather conditions.

Additional notes:

• Weather-related delays are not eligible for refunds per carrier policy.
• Saturday delivery is not guaranteed. If selected and the package does not arrive on Saturday, the shipping cost is non-refundable.

We recommend selecting a guaranteed service for time-sensitive orders. If you have further concerns, feel free to contact our support team.

Once the carrier's tracking status shows that your package has been delivered, we are no longer responsible for any loss or missing items. If you have not received your order after it is marked as delivered, we recommend contacting the carrier directly to resolve the issue.

Please note that sometimes carriers may mark an item as delivered when it is still at their facility. In such cases, it can take an additional 3-5 business days for the package to be fully delivered. We advise reaching out to the carrier for further information.

If your order is marked as delivered but you haven’t received it, we recommend contacting the shipping carrier directly for more information.

Please note that in some cases, carriers may mark a package as delivered while it is still in transit or at a local facility. It may take an additional 3–5 business days for the package to arrive.

We suggest checking with neighbors, your building manager, or front desk (if applicable), and contacting the carrier with your tracking number to help locate the package.

If you're still unable to locate it after 5 business days, feel free to reach out to us for further assistance.

1. Contact Customer Support to request a Return Merchandise Authorization (RMA) number.
2. Package the item securely, include the RMA number, and use insured, trackable shipping.
3. Once received, we will inspect the item. Store credit or exchanges will be processed within 7-10 business days if the return is approved.

We accept returns within 30 calendar days of purchase for unused items in their original packaging. To be eligible for a return, items must be in the same condition as received — unworn or unused, with tags still attached, and all original packaging included.

Unfortunately, we cannot accept returns on keys that have been cut or programmed, unless they are defective. Please confirm compatibility before proceeding with programming or cutting.

The following items are non-returnable:

• Brand New OEM Keys
• Lishi Tools
• Turbo Decoders
• Readers
• Hollon Safes
• AUTEL Remotes
• Xhorse Remotes
• ILCO Keys, Remotes, and Lock Cylinders
• Strattec Products
• Software, Tokens, and other Digital Activations

Notify us within 48 hours of delivery. Pictures or videos of the quality issue may help expedite the process. Depending on the issue, we will provide a replacement or store credit.

Approved refunds will be applied to the original method of payment within 14 days. For late refunds, contact your bank or credit card company for updates.

Refunds are processed within 14 days from when we receive the item(s).

Contact the appropriate support team for warranty issues.

For assistance with your specific machine or product, please reach out to the appropriate support team. They will be able to provide you with the help you need to resolve the issue.

If you purchased Extend Shipping Protection, please contact Extend directly to file a claim. They will guide you through the process and assist you with any issues related to missing, lost, or damaged items.

To access your account, enter your email address associated with the account. You will then receive a one-time code sent to that email. Simply enter the code on the website to log in. No password is required.