Technical Support Information

Technical Support Information - Xtool

• Phone: 909-5563-1033
• Working hours: 9 AM - 5 PM US time on weekdays

Technical Support Information - ABUS

• Phone: 800-323-8324
• Website: abus.com/usa

Technical Support Information - Advanced Diagnostics

• Phone: 702-799-9705
• Website: adusa.us

Technical Support Information - AUTEL

• Phone: 855-288-3587
• Website: autel.com

Technical Support Information - Adams Rite

• Phone: 800-872-3267
• Website: adamsrite.com

Technical Support Information - Aero Lock

• Phone: 800-627-9433
• Website: aerolock.com

Technical Support Information - Alarm Lock

• Phone: 800-252-5625
• Website: alarmlock.com

Technical Support Information - Arrow Lock

• Phone: 800-327-8539
• Website: arrowlock.com

Technical Support Information - AutoProPAD Programming

• Phone: 855-562-5522
• Website: lock-labs.com

Technical Support Information - Best Access

• Phone: 855-365-2407
• Website: bestaccess.com

Technical Support Information - Abrites

• Email: support@abritesusa.com
• Website: abritesusa.com

Technical Support Information - Keyline

• Contact information: 800-891-2118
  Tech support support.keyline-usa.com
  Ticketing portal and tech support: www.keylineacademy.com for machine tutorials and videos
• E-mail: info@keyline-usa.com (general inquiries), support@keyline-usa.com (technical support)
• Phone: 440-716-8006 / 216-803-0202 (fax)
• Hours of operation: 8am-5pm EST

Technical Support Information - Launch

• E-mail: support@launchtechusa.com
• Phone: 877-528-6249


• Hours of operation: Monday - Friday 5am - 5pm PST

Access Tools Details

• Phone: 800-323-8324
• Website: accesstoolsusa.com

Technical Support Information - Cal-Royal

• Phone: 323-888-6601
• Website: cal-royal.com

Technical Support Information - Camden Door Controls

• Phone: 877-226-3369
• Website: camdencontrols.com

Technical Support Information - Codelocks

• Phone: 714-979-2900
• Website: codelocks.us

Technical Support Information - Corbin Russwin

• Phone: 800-543-3658
• Website: corbinrusswin.com

Technical Support Information - DETEX

• Phone: 800-729-3839 Ext. 2
• Website: detex.com

Technical Support Information - Dormakaba

• Phone: 800-334-1381
• Website: dormakaba.com

Technical Support Information - Don-Jo

• Phone: 978-422-3377
• Website: don-jo.com

Technical Support Information - Genuine Lishi

• Website: genuinelishi.com

Technical Support Information - GKL

• Phone: 888-446-4337
• Website: gklproducts.com

Technical Support Information - GMS Lock Cylinders

• Phone: 888-774-5625
• Website: gmslock.com

Technical Support Information - hes

• Phone: 623-582-4626
• Website: hesinnovations.com

Technical Support Information - Ilco

• Phone: 800-334-1381 Ext. 8
• Website: ilco.us

Technical Support Information - Jet

• Phone: 440-716-8006
• Website: keyline-usa.com

Technical Support Information - LAB

• Phone: 800-243-8242
• Website: labpins.com

Technical Support Information - Lock Monkey

• Phone: 855-562-5522
• Website: lock-labs.com

Technical Support Information - Magnus Tool Company

• Phone: 855-562-5522
• Website: lock-labs.com

Technical Support Information - MBE Engineering

• Phone: 936-666-6650
• Website: lacartech.com

Technical Support Information - Medeco

• Phone: 800-839-3157
• Website: medeco.com

Technical Support Information - Octokeys

• Email: tom@octokeys.net
• Website: octokeys.net

Technical Support Information - Original Lishi

• Website: originallishi.com

Technical Support Information - Pro-Lok

• Phone: 714-633-0681
• Website: pro-lok.com

Technical Support Information - Sargent

• Phone: 800-727-5477
• Website: sargentlock.com

Technical Support Information - Schlage

• Phone: 877-671-7011
• Website: schlage.com

Technical Support Information - Slick Locks

• Phone: 888-430-1994
• Website: slicklocks.com

Technical Support Information - Strattec

• Phone: 877-251-8798
• Website: saftermarket.strattec.com

Technical Support Information - Triton

• Phone: 877-877-1151
• Website: tritonlocktools.com

Technical Support Information - Hudson Lock

• E-mail: customerservice@hudsonlock.com
• Phone: 978-562-3481 ext 1


• Hours of operation: 7am to 4pm

Technical Support Information - ThinkCar

• E-mail: tech3@thinkcarus.com
• Phone: 909-321-5665 ext 101 & 105


• Hours of operation: Monday - Friday 6:00 AM - 5:00 PM PST
• Other conditions: Saturday - Sunday: Closed / Holidays Reserved

Technical Support Information - Codelock

• E-mail: sales@codelocks.us
• Phone: 714-979-2900
• Hours of operation: 7:30 am – 4:00 pm PST
• Other conditions: Please leave a message if technical support does not pick up since they are often helping other customers

Technical Support Information - Lock Labs

We have different avenues for our tech support,

• We have machine support & Repairs, which does not include assistance with Vehicle programming.
• Calibrations, network issues, updates, activations, stolen devices. etc.
• We have Autopropad tech support, which is only for vehicle programming using the Autopropad. For this option, you must have an active subscription.

For device issues, needing to speak to someone in our repairs department, will have 1 of 2 options.

• You can email us, at the following email: Support@lock-labs.com
• You click this link for more support Autopropad Customar support
• Autopropad Customar support 714-979-2900

We are fully aware of the newer g3 versions is not on this list; they can choose any option and list the serial number in the Serial # field. If they do not know their serial number, please contact us via phone or email. If we are unable to find the machine, the customer will need to contact the distributor which the machine was purchased through.

• Repair center phone number: 888 816 1046
• Hours of Operation: 8:30Am to 5pm PST.
• For our Hours of operations for Auto pro pad PROGRAMMING support: 8am-4:30PM PST. Phone number: 855-562-5522 Option 3

Technical Support Information - JMA

• E-mail: tech@jmausa.com
• Phone: 817-385-0515, Ext. 2


• Availability: Monday–Friday, 10:00 a.m. to 6:00 p.m. Central Time (excluding holidays)


• Important: Have your machine’s serial number, version number, and (if applicable) the year, make, and model of the car key ready when contacting support.

Warranty Duration:

• The warranty is valid for FIVE (5) YEARS from the date of purchase.

Coverage:

• Covers manufacturing defects and defects related to machine components.
• Includes labor costs for replacement or repair of defective parts.
• Applies when the machine has been operated correctly according to provided instructions/documentation.

Exclusions:

• Consumable components subject to wear-and-tear, including but not limited to cutters, brushes, and tracers.
• Damage caused by improper setup or incorrect usage, acts of God, fire, theft, vandalism, or other natural or man-made disasters.

Limitations:

• Repair or replacement of faulty components does not extend the original five-year warranty period.

Cancellation:

• The warranty becomes void if repairs or attempted repairs are performed by anyone other than qualified JMA service personnel.

Technical Support Information - TOPDON

• E-mail: Sales@topdon.us


• Phone: Phone:833-629-4832


• Other conditions: Please use topdon.us/pages/support-portal to submit any requests or tickets. This will speed up the process. End users can contact TDUSA support directly.

Technical Support Information - Xhorse

• Xhorse Mobile App: You can access customer service through the Xhorse mobile app. Simply search for "Xhorse" in your phone's app store and click on "Customer Service" within the app.


• Skype: You can connect with Xhorse support via Skype at live:.cid.51e713f01d801585.


• Email: You can email Xhorse support at support@xhorse.com


• WeChat: You can also reach them through the WeChat app by adding the ID: 8618938972140